Frequently Asked Questions

Check-in is at 4:00 PM and check-out is at 11:00 AM. These times allow us to ensure the suite is thoroughly cleaned and prepared for each guest. Early check-in or late check-out may be available upon request—please contact us in advance.

After booking, you'll receive a unique door code via email 24 hours before your arrival. Simply use this code to access the suite at your convenience. No keys to pick up or meet-ups required!

Unfortunately, we have a strict no-pet policy to ensure comfort for all guests, including those with allergies. We love animals but unfortunately cannot accommodate any pets at this time.

Full refund up to 30 days before arrival. 50% refund up to 7 days before. No refund within 7 days of arrival. This policy also applies to reservation changes that remove days from your booking.

Our suite accommodates up to 4 guests comfortably and 6 with a tight fit. The primary bedroom features a king bed, and the second bedroom has a double bed and a bunk bed. The living area provides additional space for relaxation.

Bedroom & Bathroom: Fresh towels, toiletries, hairdryer, and all bedding provided.

Kitchen: Fully equipped with stove, oven, microwave, dishwasher, coffee maker, toaster, cookware, and utensils. All dishes and glasses included.

Technology: High-speed WiFi, smart TV with streaming services, and a dedicated workstation.

Comfort: Air conditioning, heating, and upright fans for year-round comfort.

Yes! We provide high-speed WiFi throughout the suite. Perfect for remote work, video calls, streaming, or staying connected. The network name and password are provided in your check-in information.

Boats can be launched at the nearby marina or through the weir. The lock on the weir between the lake and the river needs to be navigated to get to our dock, so very large boats might not be able to access the property. Please contact us for specific details and recommendations on boat access. The private dock is perfect for mooring your boat during your stay.

The waterfront location offers plenty of activities! Enjoy swimming, kayaking, paddleboarding, fishing, and simply relaxing by the water. The Cowichan River is perfect for tubing and kayaking adventures. We provide access to the private dock and beach area.

The suite has some accessibility considerations. There are several stairs to gain access to the suite. There are also two stairs to access the bathroom and the second bedroom inside the suite. The main living areas and primary bedroom are on one level. Please contact us to discuss your specific needs and we'll do our best to accommodate you.

Lake Cowichan offers wonderful attractions:

• Local bakeries, cafes, and Jake's at the Lake Restaurant
• Hiking trails including the Trans Canada Trail and Mount Tzouhalem
• Protea Farm for flower tours
• Local wineries and artisan shops
• River tubing and water activities

We happy to provide personalized recommendations for your stay!